Refund Policy

Can I Cancel or Change My Order?

We process orders quickly, but cancellation may be possible if production hasn’t started.

• Contact Support ASAP with your order number and reason for cancellation.

Damaged, Defective, or Incorrect Item?

If your item arrives damaged, defective, or incorrect:

1. Contact Support with photos of the issue.

2. We’ll arrange a replacement (no need to return until authorized).

Can I Return My Purchase?

We offer a 60-day return policy (from purchase date).

• Contact Support first for approval.

• Note:

  • Personalized items may have a restocking fee (non-resellable).

  • Original shipping & insurance costs non-refundable.

Item Looks Different Than Online?

While rare, discrepancies can occur due to product renders.

• Send photos + order ID to Support for review.

Need Help?
📧 Email: contact@Lovica.Store